Before performing a Factory Reset, remove the outlet from the ConnectSense app.
The Reset Sensor will act differently, depending on the pattern of the touches it receives:
- Reboot - Three taps + hold for 5 seconds [on 3rd tap] (Setup indicator turns solid green)
- WiFi Reset - Three taps + hold for 10 seconds [on 3rd tap] (Setup indicator turns solid yellow)
- Factory Reset - Three taps + hold for 15 seconds [on 3rd tap] (Setup indicator turns solid red)
Also, as an alternative, you could insert a plug into Outlet B and unplug it continuously until you notice the Status Indicator turns RED. This will perform a Factory Reset.
Note: The indicator LED must be blinking yellow in order to pair the outlet with your mobile device.
Status Indicator Colors:
Blinking Red – Connection failed, try reset
Blinking Yellow – Waiting to connect to a Wi-Fi network
Blinking Green – Connected
NOTE: Click here for instructions on How To Register your Device on our app.